Cybergize LLC, the parent company of GunHandbags.com, is a small, woman-run online retail business that works hard to deliver the personal customer service that sets us apart from impersonal big box stores. We want you to love your purchase. If you don’t, please read our return policy and process below.
Please read our terms below:
How Do I Exchange An Item?
We are NOT able to offer exchanges at this time. If you would like a different purse, please place the order and return the bag you don’t want, following the process below. Bags returned requesting an exchange will be processed as a return.
Item Return Checklist:
- Any item that is marked as “Non-Returnable” or “Final Sale” is a final sale item and may not be returned.
- Item must be returned in resalable condition with all tags and packaging. If item is not returned in resalable condition (at our discretion), being worn, scratched, broken, appears used, damaged from use or wear, or without packaging/tags, we will not issue a refund and payment will not be returned.
- We reserve the right to refuse service to anyone, especially those who are excessive buy/return shoppers. We are a small, woman-owned, family-run business and appreciate your understanding.
- Credits to credit cards or your method of payment will appear within 1-2 billing cycles. Please do not call us asking about your return credit unless it has been at least 30 days from when you returned an item.
- We suggest that you ship returns with a method that has a tracking system/# such as FedX, UPS, etc. so delivery is documented. We are not responsible for lost returns. We recommend purchasing optional insurance and obtaining a tracking number.
- We charge a $20 restocking fee on returns.
- All products come with a 15-day money back guarantee for manufacture defects. If an item is defective, we will absolutely ship you the same item replacement at no charge to you. Shipping the item back to us and a new product to you is 100% covered by us. Please use the refund form before send us photos of the defect(s).
Our Easy 3-Step Refund Request
Step 1. Login to your Account here (then click orders from the menu on the left) – Don’t have an account or received the item as a gift? Please have Order # XXXX (just the digits are needed) and email address associated with order ready and CLICK HERE.
Step 2. Find the order (or enter your order number on the gift/guest form) that you would like to request a refund for and click the Refund Request Button.
Step 3. Complete your Refund process (make sure you have filled out all form fields) and and be on the look out for follow-up emails (make sure to check your spam folder for emails from GunHandbags.com).
ALL OTHER QUESTIONS:
For all other questions regarding returns (not found above), please email Sales@Gunhandbags.com
